FAQ Payroll
What level of funding do you provide?
We don't provide funding in this product. However, if you require funding as well as back office support, click here.
Who is responsible for Tax and National Insurance?
You will be responsible for paying over your tax and national insurance liabilities. We will provide you with the figures you need on a weekly basis.
And Holiday Pay?
Again, you will be responsible for paying any holiday pay entitlement to temps, unless you have it in your contract to be paid weekly. Then we will show it as a separate entry on the wage slip..
We will provide you with the figures you need on a weekly basis.
What about VAT?
In terms of VAT, you'll be responsible for making the returns to HMRC.
We provide sales reports and copy invoices for you to reconcile the temporary side of your business, because you could have more input and outputs to add to the figures.
Who can I contact if I have a query?
You will have a dedicated back office team which includes payroll and credit control that will look after your account day to day, supported by our Operations Director for any out of the ordinary questions.
Everyone in our team is available to help and deal with your questions, if not to answer them personally, direct them to the right person who can resolve any small queries that arise.
What training do I get?
We provide the most comprehensive induction training in the industry.
Once you have joined us, we'll arrange for either a personal visit or live "go to meeting" session online and on the phone from our Operations Director. The aim is to meet with you, understand your business more and provide clear concise training in how to operate our systems effectively.
The way we see it is, the less time you spend trying to work out complex procedures, the more time you get to focus on selling and growing your business!
Our 3 month Quality Guarantee
We are so confident in the level of service we will provide to you, we give you a "3 month Quality Guarantee". No one else we know gives this type of promise.
If we fail to comply with our contracted obligations, you can terminate this agreement by 7 days written notice without any financial penalty within the first 3 months. (conditions apply)
Speak with the sales team to find out more.
What reporting information do I get?
We provide the most comprehensive reporting package you could wish for. You won't be wasting time working out Holiday Pay or Gross Margin figures, you'll be selling.
Full training is provided, as explained above, its web based, available 24/ 7 and totally FREE.
Our online payroll management system enables you to easily provide us with payroll information to pay your workers, weekly trading statistics and live debtor reports and the functionality to upload your timesheets to us too!
Can you pay all types of workers?
Yes we can.
Whether they are PAYE, Ltd Company Contractors, VAT registered or using an Umbrella Company, we'll pay them.
If you are going to use Umbrella Companies, then click here and read more about our unique offering.
Do you have up front set-up charges?
No we don't. We don't believe they are fair.
Do you have minimum monthly charges?
No we don't. We don't believe they are fair.
So how do you charge me?
We operate by charging a fixed percentage of your NET weekly sales (before VAT) Be careful, because most providers will charge on the GROSS weekly sale making them 20% more expensive (when VAT goes up in January 2011)
It's like a "pay as you go" mobile phone, we only charge when you are making money - simple.
The fee is tiered, so it comes down as your business levels go up.
There are so many variable factors to what the fee might be, like sector, turnover levels and average timesheet value that we would need to talk to you before providing a personal quotation.
Give our sales team a ring on 01594 546 585 or click here for a call back.
More questions? Please feel free to call the sales team on 01594 546 585 for more information.
